Withdrawal
10 questions
Can't Bind Invitation code
Dear user,
Sorry for the inconvenience caused. Please kindly note that you need to meet requirements below for binding code:1. Make sure your version...
Logo Coin doesn't spin/Watch video no Coins
Dear user,
Thanks for reaching out. Please kindly note that all coins are distributed randomly, it may be based on both the official activity rules ...
Can't withdraw
Dear user,
Sorry for the inconvenience caused. Please make sure that you meet all requirements below:1. You input the correct account and there is no...
Can't redeem coin into cash
Please kindly note that coins will be automatically exchanged into cash before 8 a.m next day if the user followed all the rules, you can check the co...
How can my post go viral?
All users' posts have the equal chance to be shown on the trending page, and we recommend you to post original high-quality videos made by SnackVideo...
Why does my video get inappropriate/blocked?
Your posts may get private/blocked due to the following reasons, please check:
1. The content includes pornography, violence, dangerous weapons, or ot...
How to delete my account?
Please contact us to help you if you encountered any problems. If you want to delete your account, you can apply to delete your account from SnackVid...
How to delete my posts?
You can delete your video as follows:
1. Click the video you want to delete
2. Click the share button on the right;
3. Click 'Delete'...
Why can't I receive the verification code?
If you cannot receive the verification code, we recommend you:
1. Check whether your mobile phone network is normal
2. Check whether the SMS inbox is ...
How to verify my account?
We consider numbers of factors comprehensively when evaluating Snack accounts to determine if they are meet the verification criteria. Kindly refer to...
